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fynlo

Refund Policy

Effective date: April 2026 · Last updated: April 2026

We aim to be fair and transparent about how charges work. Please read this policy carefully before making a purchase.

1. Monthly Subscription Plans

  • Fynlo's paid subscription plans (Growth, Scale, Pro) are billed monthly in advance.
  • You may cancel your subscription at any time from your account settings or by emailing support@fynlo.pro.
  • Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period expires.
  • No refunds are issued for the remaining days of a billing period after cancellation.
  • If you downgrade to a lower plan mid-period, the downgrade takes effect at the next renewal and no partial refund is issued for the difference.

2. Historical Data Pull Charges

  • Historical Data Pull charges are collected upfront before the sync begins.
  • Historical Data Pull charges are non-refundable once the sync process has started, regardless of how many transactions were found or successfully synced.
  • If you cancel a pull before it begins (i.e., before clicking the confirmation button), no charge is made.
  • Re-pulls of the same date range are treated as new charges and are also non-refundable once started.
Why are Historical Data Pull charges non-refundable?
We query Stripe's API and push data to QuickBooks immediately upon purchase. The work is performed upfront, making refunds impractical once the process has begun.

3. Exceptions

We will issue a credit (applied to your next invoice) in the following circumstances:

  • Platform error: If Fynlo is unable to complete a Historical Data Pull due to a confirmed bug or infrastructure failure on our side, we will issue a full credit for the affected charge.
  • Duplicate charge: If you were charged twice for the same pull due to a billing error, we will refund the duplicate charge.
  • Service unavailability: If Fynlo experiences extended downtime (more than 24 continuous hours) during an active subscription period, we will assess credits on a case-by-case basis.

Credits are applied to future invoices and are not transferable or redeemable for cash.

4. How to Request a Refund or Credit

  1. Email support@fynlo.pro with the subject line "Refund Request".
  2. Include your account email address and a brief description of the issue.
  3. We will acknowledge your request within 2 business days.
  4. If approved, credits will be applied to your account within 5–7 business days. Stripe refunds (for eligible charges) typically appear on your card statement within 5–10 business days depending on your bank.

5. Contact

Questions about charges? We're happy to help. Contact us at support@fynlo.pro.